When planning traveling with Qantas, it is important to understand the Qantas name change policy, as it differences between slight improvement and real passenger changes. While slight improvements are often straight, the name of a full Qantas Airlines is not allowed to change for a separate person. Navigating these policies ensures that your travel documents match your identity completely, avoid issues at the airport. For direct assistance, you can always contact a travel specialist at +1-877–346–1085.
What About the Qantas Name Change policy?
The Qantas Name Change policy distinguishes between a “name correction” and a “name change.”
- Name correction: This applies when an existing passenger has a minor error in the name (eg, spelling, first/last names transferred, a young woman for married name change). These are generally allowed, subject to specific rules.
- Name change (for any other person): Qantas tickets are generally non-converting. This means that you cannot change the name on the ticket for a completely different person. Exceptions are rare and are generally limited to specific corporate fare where an employee has left the company, requiring a letter from a corporate account.
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How to Apply for a Qantas Name Change?
Applying for a Qantas name correction typically involves contacting Qantas directly, especially if the ticket has already been issued.
- For minor improvements (pre-ticketing): If the ticket is not issued, it may be possible to cancel the slight improvement (eg, less than three characters) and re-book or directly within your booking system. If you are a travel agent within your booking system, it may be possible to re-book it.
- For minor improvements: Once the ticket is issued, all Qantas (081) tickets usually require rights from Qantas Agency Connect for any name improvement. This involves often to present an online service request or contact their support. A landscape, such as typing errors within the married name, or surname/first name/title, is generally considered.
- For legal name change (eg, marriage): This name comes under improvement and usually requires an assistant doctor.
What is the Qantas Name Change Fees?
For name improvement, Qantas usually suggests that no service is applied to improvement if the ticket is completely unused and within legitimacy, provided that the journey has been requested before the journey starts and it comes under their “name correction” criteria. However, if the tickets are required to be re -issued, other change fees (not “not” not “name change fee) may apply based on your ticket fare rules. For tickets issued on or after October 9, 2024, some Australian domestic fare such as red additions and flex changes can be AUD 119.00 fee if the rent type allows it. For international tickets, the applicable fare rules decide whether any fee or fare difference applies.
Which supporting documents will be provided to submit as a proof of the tickets?
When a Qantas name correction is requested, especially for legal changes (eg marriage or deed pole) or important spelling errors, Qantas will require auxiliary documentation. This usually involves:
- A copy of the photo identity (eg, passport, driver’s license) issued by your legitimate government shows your correct, full name.
- For name change due to matrimonial status, a copy of your marriage certificate or the court-made papers showing both your previous and new names.
- For the official name change through the deed pole, a copy of the official name changes documentation/certificate.
- An English translation if documents are not in English.
These documents are important for Qantas to verify the validity of name improvement and ensure that it matches your official travel identity.
What are the considerations if I am applying for the same day changes?
While “the same day changes” usually refer to flight change (date/time) and do not change the name, if you discover a name error in the same day of booking, Qantas has a “mistake” policy for booking directly on Qantas.com. It allows improvement without notified fees before midnight at B on the same day.