eeping your Ticketmaster account details up to date is important for smooth ticket purchasing, receiving event notifications, and ensuring secure login access. One key detail that users often need to update is their phone number. Whether you’ve changed your mobile carrier, switched numbers, or simply want to add a new contact number, learning how to change phone number on Ticketmaster is a straightforward process—once you know where to look.
In this detailed guide, we’ll walk you through how to change Ticketmaster phone number on both desktop and mobile, explain why it’s important, troubleshoot common issues, and answer frequently asked questions.
Why You Might Need to Change Your Phone Number on Ticketmaster
Your phone number is more than just contact information—it plays a big role in Ticketmaster’s security and communication system. Here are some common reasons you may need to update it:
- You got a new number: After switching carriers or plans, your old number is no longer in use.
- Two-factor authentication: Ticketmaster may require your phone number for verification codes to log in securely.
- Buying or reselling tickets: Some transactions require confirmation via SMS.
- Receiving event updates: Ticketmaster sends important event changes or reminders to your phone.
If your number on file is outdated, you might miss critical alerts, have trouble logging in, or face delays when selling tickets.
How to Change Phone Number on Ticketmaster (Desktop Method)
If you prefer to use a computer, here’s how to change your phone number on Ticketmaster step-by-step:
1. Log In to Your Ticketmaster Account
- Go to the official Ticketmaster website.
Click Sign In at the top right corner. - Enter your email and password.
2. Access Your Account Settings
- Once logged in, click on your profile icon in the upper right corner.
- From the drop-down menu, select My Account or Account Settings.
3. Locate the Personal Information Section
- In the Profile or Personal Information tab, find the section that displays your current phone number.
4. Edit Your Phone Number
- Click Edit or Update next to your phone number.
- Enter your new phone number in the appropriate field.
5. Save Your Changes
- Click Save or Update Information.
- You may be prompted to verify the new number via a code sent by SMS.
How to Change Ticketmaster Phone Number (Mobile App Method)
If you mostly use the Ticketmaster mobile app, here’s the process:
1. Open the Ticketmaster App
- Make sure you have the latest version of the app for smooth functionality.
2. Sign In to Your Account
- Tap the profile icon and enter your login details.
3. Go to Account Settings
- Tap My Account or Account Settings from the menu.
4. Update Your Phone Number
- Find the section that lists your contact information.
- Tap Edit next to your phone number.
5. Confirm the Change
- Enter the new number and save.
- Verify the number with the code sent via SMS.
How to Change Your Phone Number on Ticketmaster Without Logging In
Sometimes, you may not be able to log into your account because your old number is linked to security verification. In such cases:
- Go to the Ticketmaster sign-in page.
- Click on Need Help Signing In?
- Select Account Recovery.
- Follow the prompts to verify your identity using your email or other details.
- Once you regain access, follow the steps above to change your phone number.
Troubleshooting Common Problems When Changing Phone Number
While most users find the process smooth, you might run into a few issues. Here’s how to solve them:
1: Verification Code Not Received
- Double-check that you entered the correct new number.
- Ensure your phone can receive SMS messages.
- Wait a few minutes and try resending the code.
2: Old Number Still Appears
- Try logging out and back in to refresh your account.
- Clear your browser cache or app data.
3: Can’t Log In Due to Old Number
- Use the account recovery process.
- Contact Ticketmaster customer service for manual assistance.
Why Keeping Your Ticketmaster Phone Number Updated Matters
Here’s why it’s worth the few minutes to update your number:
- Security: Two-factor authentication depends on your current phone number.
- Access to Tickets: Some tickets are delivered via SMS or mobile pass.
- Event Changes: Cancellations, time changes, or special entry instructions often come by text.
- Reselling Made Easy: Selling tickets often requires verification via SMS.
Pro Tips for Managing Your Ticketmaster Contact Information
- Update Immediately – Don’t wait until the day before an event to make the change.
- Use a Mobile Number You Own Long-Term – This avoids frequent updates.
- Double-Check Before Saving – Avoid typos that can block verification codes.
- Enable Email Alerts Too – This provides a backup communication channel.
FAQs About Changing Your Ticketmaster Phone Number
Q: Can I have more than one phone number on Ticketmaster?
No, Ticketmaster generally allows one primary phone number per account.
Q: Will changing my phone number affect my tickets?
No, your tickets remain in your account. The change only affects communication and verification.
Q: Do I need to re-verify my identity after changing my number?
Yes, you’ll usually need to confirm the new number via an SMS code.
Q: Can I change my phone number if I’m locked out of my account?
Yes, but you’ll first need to recover your account using your email or by contacting customer support.
Final Thoughts
Knowing how to change your phone number on Ticketmaster is an essential skill for any regular concertgoer or event attendee. The process is straightforward whether you’re using the website or mobile app, but the key is keeping your information up to date before you face an urgent situation.
By following the steps outlined in this guide, you’ll be able to change your number easily, avoid missed notifications, and ensure you never lose access to your events due to outdated contact information.